Privacy policy

Last updated: 9 November 2026

This page explains what personal information we collect through this website and when you contact us about Cranelings sessions, why we collect it, who we share it with, how long we keep it, and what your rights are. We've tried to keep it plain and short.

Who we are

Cranelings is run by Wing Chun Kung Fu Ltd (registered in England and Wales, company number 08626753). We are the "controller" of your personal information, which means we decide how and why it's used.

If you have any question about this policy or your information, contact Sifu Alan Bagley using the details above.

What we collect, why, and our legal basis

Nursery enquiry form. This website is for nurseries and early years settings. When you fill in the enquiry form we collect your first and last name, email address, phone number, the name of your nursery, your role, your town and anything else you choose to tell us. We use it to reply to you, arrange a free first session and send you a quote. We'll also follow up by text and email about your enquiry. Reply STOP to any text, or ask us by email, and we'll stop. Our legal basis is legitimate interests (we need to answer people who get in touch with us, and to follow up the enquiry you made) or, where you're asking about booking sessions, steps you've asked us to take before a contract.

Phone, text and email. If you call, text or email us, we collect your contact details and whatever you tell us, and use them to reply to you. The legal basis is the same as above.

Children's information. We don't ask for any child's details through this website,. Please don't include children's names or other details in the form. When we visit, the nursery keeps responsibility for children's records, parental consent, allergies and medical information.

Our website in general. When you visit the site, our hosting provider gets basic technical information such as your IP address, browser and device type, and which pages you looked at. We use it to run and protect the site.

Who we share your information with

We do not sell your personal information. We only share it with providers who help us run Cranelings, or where the law requires it. Those providers act on our behalf and only handle your information for the purposes we give them.

  • HubSpot: provides the enquiry form and is our customer relationship management (CRM) system, where your enquiry is stored. HubSpot acts as our processor.
  • Make: an automation service that passes your enquiry on, so that we're told about it and our follow-up happens.
  • Google (Gmail and Google Sheets): the email service we use to reply to you, and where we keep a simple log of enquiries.
  • Twilio: sends text messages, if we follow up by text.
  • Cloudflare: hosts this website, protects it and speeds it up.
  • Insurers, advisers and the authorities: where needed for insurance cover or a claim, our accountant, or if the law requires us to share information.

Transfers outside the UK

Some of the companies above (for example HubSpot, Google, Make, Twilio and Cloudflare) may process information outside the UK. Where they do, we expect them to use appropriate safeguards that UK law requires.

Cookies

This website doesn't use analytics, advertising or tracking cookies. The enquiry form is loaded from HubSpot, and HubSpot and Cloudflare may set strictly necessary security cookies (such as __cf_bm, which helps tell people from bots) when the form loads. These don't track you across other websites.

How long we keep it

  • Enquiries and contact messages: 12 months after the last contact.
  • Nurseries that book sessions: for as long as we work together, and accounting records for 6 years from the end of the financial year, which is the usual UK requirement for business records.

Keeping your information safe

We use reasonable measures to protect it, including password-protected systems and limiting who can see it. No website or email is completely secure, so we can't guarantee absolute security.

Your rights

You have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct anything that's wrong or out of date;
  • ask us to delete your information, in some cases;
  • ask us to restrict how we use it, in some cases;
  • object to us using your information where we rely on legitimate interests, or for direct marketing;
  • withdraw your consent at any time, where we rely on consent. This won't affect anything we did before you withdrew it;
  • ask for your data in a portable format, where it applies.

To use any of these rights, email [email protected], phone 07821 126 685, or write to us at the address above. We'll reply within one month. We may need to check who you are first.

Complaints

Wing Chun Kung Fu Ltd is registered with the Information Commissioner's Office (ICO) as a data controller. If you're unhappy with how we've handled your information, please tell us first so we can try to put it right. You also have the right to complain to the ICO: ico.org.uk, helpline 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

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